privacy policy

Firain is committed to protecting the privacy of our site visitors and customers. If you have any questions about this policy, please do contact us. 

The data we keep, and how we use it

Definitions: ‘Personal data’ means names, addresses, contact details (including social media), purchase history; ‘Banking data’ means credit card details and banking information required to make a transaction

Purchases: When you provide us with personal or banking data to make an enquiry,  purchase or delivery we understand we have your consent to use that information for that purpose only, which may include following up to enquire about your satisfaction with our service. We record statistics about the number of visitors to this website, the purchases made and by which customers. We do not store banking data.

Marketing: If you agree to receive marketing communication from us we have your consent to use the personal data you provide for that purpose. We will not sell your personal information to third parties.

Social Media: When you contact us through social media services we understand we have your consent to keep your contact information and receive communication from us via those social media services according to the policy of the services provider.

Your data: You can contact us at any time by email or by using the contact form on the website to request details of any data we hold and to request that any such data is deleted.  All personal information collected is handled securely and in accordance with the Data Protection Act 1998.

Cookies: Cookies are small text files that are stored on your computer whenever you visit a website, and like most websites, we use cookies so we can tailor our website to your needs. Cookies don't store any sensitive or personal information such as your name, address or payment details.

Analytics: We use analytics provided by Google and our website host to analyse website traffic.

Third party services: Our website is hosted by squarespace.  They store the data we hold on the website securely behind a firewall in accordance with their privacy policy. Payments are made using stripe. when you make a payment online using that service you agree for them to use your data in accordance with their privacy policy. We use MailChimp to provide marketing communication services and you agree for them to use your data in accordance with their privacy policy. Personal data that we hold is stored securely on password protected local computer drives and on cloud services by Microsoft, Dropbox and Google. If you follow a link to another website from our own, please note that they have their own privacy policies and we do not accept any liability for those websites.

Thank you for taking the time to read this policy. 

Updated May 24 2018