uk deliveries 

we strive to find the most economical and reliable way to send your firain order. if you have any questions about our rates, please do contact us before you order. we work on a sliding scale according to the weight of an item:

envelope: £1.00 per order 

small parcel: £3.75 per order 

large parcel: £5.75 per order

these costs are calculated at the time of purchase. your order will usually be sent within 2 days, often sooner. if for some reason there will be a delay to your order, you will be informed as soon as possible. please read our frequently asked questions for more information about our packaging and gift-wrapping. 

If for some reason your order has not arrived in the expected time, please do let us know as soon as possible. we can usually track it down!


international deliveries

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we love to send firain packages around the world. if you have any questions about the international delivery rates, please do contact us before you order. we work on a sliding scale according to the weight of an item.

we have calculated shipping costs for the following countries: BELGIUM/ CANADA/ DENMARK/ FINLAND/ FRANCE/ GERMANY/ IRELAND/ ITALY/ NETHERLANDS/ NORWAY/ PORTUGAL/ SPAIN/ SWEDEN/ UNITED STATES OF AMERCIA. 

IF YOUR LOCATION IS NOT LISTED ABOVE, PLEASE GET IN TOUCH WITH US USING THE CONTACT FORM AND WE WILL HAPPILY CALCULATE SHIPPING COSTS FOR YOUR address. 

ENVELOPE: £1.50 PER ORDER 

SMALL PARCEL: £5.50 PER ORDER 

LARGE PARCEL: £12.00 PER ORDER

these costs are caluclated at the time of purchase. your order will usually be sent within 2 days, often sooner. if for some reason there will be a delay to your order, you will be informed as soon as possible. please read our frequently asked questions page for more information about our packaging and gift-wrapping. 


returns 

we hope you love your firain purchase, but if for some reason you need to return it, please get in touch using the contact form and we will make arrangements for a refund or exchange, as you wish. please note that this arrangement will expire after 14 days of purchase AND PROOF OF PURCHASE WILL BE REQUIRED. we aim to be helpful, and as a small business it's imperative that any issues are resolved quickly. (please be mindful that we do not accept returns or exchanges for earrings.)