Delivery + Returns 


UK STANDARD DELIVERY

The UK includes Northern Ireland, Scottish Highlands, Isle of Man, Isle of Wight, Channel Islands, Jersey and Guernsey.

 

Deliveries are generally made by Royal Mail between 7am and 7pm on a non-tracked service. At times we may use a courier service to expedite delivery and to reduce postage costs.

 

We offer free UK standard delivery on orders over £20 and aim to offer the cheapest rate for all other orders. 

 

Orders will be delivered between 3-5 working days. If an item is out of stock or delivery will take longer for some reason, we will let you know as soon as possible. 

 

Please note that we are located in Criccieth in North Wales. If you are local, please get in touch to arrange free delivery (and thank you for shopping local!)

 

EUROPE/ INTERNATIONAL DELIVERY 

Delivery costs will vary depending on the destination country and will be calculated on an individual basis. 

 

RETURNS 

We hope you love your Firain purchases for years to come, but if you are not totally satisfied with your items then please do let us know. 

If you would like a refund, please return the item to us in it's original condition and packaging with any enclosed documentation within 28 days of delivery.

The item remains your responsibility until it reaches us, so you might prefer to return it by recorded delivery. Please allow 7 days for a refund to be processed.